Frequently asked questions - The Cacau Club
What makes your chocolate special?
All our chocolates are bean-to-bar, meaning they're crafted from scratch by skilled artisans who control the entire process — from selecting high-quality cacao beans to the final bar.
We work only with makers who use ethically sourced cacao, natural ingredients, and no artificial additives.
The result? Chocolate that’s rich, nuanced, and good for the soul.
What is the Monthly Craft Chocolate Subscription?
Our Monthly Subscription Box brings you a handpicked selection of bean-to-bar chocolates starting at just €29/month.
Discover new origins, rare cacao varieties, and award-winning makers every month.
Flexible subscription. Pause or cancel anytime.
Can i gift a subscription or a box?
Absolutely! Our boxes make perfect gifts — beautifully wrapped and ready to delight.
What payment methods do you accept?
You can pay securely via PayPal or Easypay – Instituição de Pagamento Lda, using:
Credit card (Visa, Mastercard)
Multibanco Reference (Portugal only)
Bank Transfer
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where do you ship?
We currently deliver across Portugal (mainland and islands) and selected European countries
How can I track my order?
RegionUp to 1 KGDelivery TimePricePortugal (Mainland)YesNext day (order before 3 p.m.)€4.70Portugal (Islands)Yes2–4 working days€8.48Spain (Mainland)YesNext day (order before 3 p.m.)€6.97Spain (Islands)Yes2–4 working days€17.24Europe Zone 2Yes2–4 working days€15.80Europe Zone 3Yes2–4 working days€19.90
Final shipping costs calculated at checkout. Prices may vary. VAT and import duties not included.
How can I track my order?
Once your package is shipped, you’ll receive a tracking number via email. You can use it to follow your delivery step by step.