DISPUTE RESOLUTION

Dear Customer,

In support of your right to file a complaint with an official, third-party, and impartial entity, and in accordance with Law no. 144/2015, of September 8, 2015, we have gathered some information to assist you in this process.

If you are not satisfied with the solution provided by our company in a dispute situation, you may contact one of the Alternative Dispute Resolution (ADR) entities listed below:

  1. CNIACC – National Centre for Consumer Conflict Information and Arbitration
    Tel.: +351 213 847 484
    Email: cniacc@unl.pt

  2. CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
    Tel.: +351 289 823 135
    Email: cimaal@mail.telepac.pt

  3. Consumer Conflict Arbitration Centre of the Coimbra District
    Tel.: +351 239 821 690 / 289
    Email: geral@centrodearbitragemdecoimbra.com

  4. Consumer Conflict Arbitration Centre of Lisbon
    Tel.: +351 218 807 000 / 218 807 030
    Email: juridico@centroarbitragemlisboa.pt
    director@centroarbitragemlisboa.pt

  5. Porto Consumer Information and Arbitration Centre
    Tel.: +351 225 508 349 / 225 029 791
    Email: cicap@mail.telepac.pt

  6. Consumer Conflict Arbitration Centre of Vale do Ave / Arbitral Tribunal
    Tel.: +351 253 422 410
    Email: triave@gmail.com

  7. Centre for Information, Mediation and Consumer Arbitration (Consumer Arbitration Tribunal)
    Tel.: +351 253 617 604
    Email: geral@ciab.pt

  8. Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
    Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
    Email: centroarbitragem.sras@gov-madeira.pt

  9. CIMPAS – Centre for Information, Mediation and Insurance Ombudsman
    Website: www.cimpas.pt

Alternatively, you may consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.